Shipping policy
Shipping Policy
Shipping & Delivery
All orders are carefully packaged and shipped from Germany.
Please note that all delivery times are estimates and cannot be guaranteed.
Processing Time
Orders are processed within 2–5 business days after payment confirmation.
Please note:
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Processing times may be longer during drops, releases, or sale periods.
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Orders are not processed or shipped on weekends or public holidays.
Estimated Shipping Times
Germany
2–4 business days
Europe
5–10 business days
International
7–21 business days
Delivery times may vary depending on the destination country, customs clearance, and the shipping carrier.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
For international orders, customs duties, taxes, or import fees may apply. These charges are not included in the product price and must be paid by the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link (when available).
Customs & Import Fees
International shipments may be subject to customs duties, taxes, or import charges depending on your country.
These fees are determined by local authorities and must be paid by the recipient.
Incorrect Address / Undeliverable Packages
Please ensure that your shipping address is complete and accurate.
We are not responsible for packages that cannot be delivered due to incorrect or incomplete address information.
If a package needs to be re-shipped, additional shipping costs will be the responsibility of the customer.
Lost or Damaged Packages
Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or damaged packages.
However, if any issue occurs, please contact us and we will assist where possible.
Contact
For any shipping-related questions, please contact:
Instagram: @jeveuxdelattention
or check your personal profile.